Quality Control & Field Services Coordinator

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Role Details Monday to Friday 8.00am - 5.00 pm Rotating Roster No weekends or public holidays! Full time 38 hours per week. Location: Balaclava Road, Caulfield Australian Based Role Successful applicants will need to complete a Nationally Coordinated Criminal History Check and Government clearance About the Role Our national Process Serving team has an opening for a highly detail-oriented and proactive Quality Control and Field Services Coordinator to join our highly engaged team. This critical role is responsible for ensuring the accurate and timely service of legal documents, with an unwavering focus on maintaining strict compliance with all legislative and client requirements. Key responsibilities include: Collaborating effectively with field agents across Australia. Meticulously reviewing and drafting affidavits. Managing daily communications to ensure the smooth and continuous progression of all matters. The ideal candidate will excel in an environment that demands exceptional organization, precision, and clear, professional communication. What You Will Be Doing This role will have a strong focus on Quality Control within our team. Coordinating the service of legal documents and supporting field agents with clear instructions Reviewing and checking affidavits to ensure compliance with legislation and client expectations Drafting detailed affidavits in relation to investigations undertaken by enquiry agents and detailed affidavits in support of substituted service applications Monitoring and following up on daily reports to keep matters moving on schedule Liaising with clients to provide updates and ensure satisfaction across all files Performing data entry with a high level of accuracy Meeting service level agreements and turnaround times consistently About You You’re someone who takes pride in your accuracy and communication skills. You enjoy balancing administration with problem-solving and can manage multiple priorities at once, but most importantly, you’ll be motivated to learn and contribute to a fast-paced team. Reliable, self-motivated, and proactive with a “can-do” attitude Strong attention to detail and accuracy in your work Excellent written and verbal communication skills to engage with clients and agents Highly organised with strong time management skills Comfortable with technology and confident using multiple systems Previous legal secretarial or administration experience is advantageous If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you. What’s in it for you? Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture. Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality. Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service. Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands. Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. About Probe CX Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self! Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.