About The Role

Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.
Projects may include travel to conduct or witness tests at client sites. Initiates communication with clients to promote and explain the benefits of new and existing services.
Follows up on contacts from clients.
Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.
Acts to address client concerns and to resolve client issues.
Provides technical assistance to clients in reference to product inspection and follow-up services. Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.
Is familiar with applicable standards, company manuals and appropriate technical literature.
Examines samples for compliance with UL requirements and notifies client of any areas in which the product is not in compliance or of any changes in project scope or specifications.
Coordinates laboratory activities by preparing data sheets and instructions to technicians, scheduling and reviewing work of laboratory technicians and engineering assistants and establishing completion dates.
Coordinates administrative aspects of project management.
May serve as Project Handler of record and/or Reviewer of record as assigned.
Communicates project status and results to clients through frequent contact and by preparing reports.
Prepares Follow-Up Service Procedures and information pages.
Integrates continuous improvement concepts and techniques into all aspects of the job.
Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.
Assists in the development of UL requirements.
Assists in developing special test methods and test equipment.
Analyzes test program for adequacy and sequence.
May coordinate and/or perform File Reviews, as directed.
May represent UL at industry related functions such as seminars and trade shown. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.

通过分析客户反馈、现有补充数据和产品结构，确定项目范围，制定初步调查计划，并确定项目规格，例如成本、时间和样品要求。
项目可能包括前往客户现场进行或见证测试。主动与客户沟通，推广并解释新旧服务的优势。
跟进客户的联系。
与客户沟通，讨论技术问题，解释UL程序和要求，告知项目成本，并协商完成日期和样品要求。
积极解决客户的疑虑和问题。
为客户提供产品检验和后续服务方面的技术支持。通过审查文件和制造商信息、检查样品并应用UL要求，制定合适的测试方案。
熟悉适用的标准、公司手册和相关技术文献。
检查样品是否符合UL认证要求，并通知客户产品不符合要求的任何方面，或项目范围或规格的任何变更。
协调实验室活动，包括准备数据表和技术人员操作说明、安排和审核实验室技术人员和工程助理的工作，以及确定完成日期。
协调项目管理的行政事务。
根据安排，可能担任项目负责人和/或审核员。
通过频繁联系和撰写报告，向客户传达项目状态和结果。
准备后续服务程序和信息页。
将持续改进的理念和技术融入到工作的各个方面。
通过分析和报告变更的可接受性，解决与变更通知相关的工程问题。
协助制定UL认证要求。
协助开发特殊测试方法和测试设备。
分析测试程序的充分性和顺序。
根据指示，可能协调和/或执行文件审核。
可能代表UL参加行业相关活动，例如研讨会和贸易展览会。阅读并遵守美国保险商实验室（UL）行为准则，并遵守所有物理和数字安全规范。
执行其他指定任务。

University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an accredited program.
Proficient in English reading and writing, able to read standard English texts independently; proficient in using office software.
Experienced candidates preferred.