Patient Access Coordinator I

Position Function

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

II. Job Relationships

• Scheduling
• Pre certification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

III. Authority

IV. A. Responsibilities/Essential Functions

• 1.) "Provides superior customer service to internal and external clients, customers,
• and patients as referenced in the Service Excellence Standards."

1. Obtains accurate patient information and enters into the Meditech computer system

• -Chooses correct medical record number
• -Verifies and updates all demographical information/date of birth-address-maiden name-social security number
• -Verifies and updates all insurance information
• -accurate reason for visit
• -accurate physicians-primary care-attending-referring
• -accurate locations and status
• -accurate services
• -accurate occurrence codes

1. Obtains all regulatory data

-Health Care Proxy/advance directives

• HIPAA Notices

• -Medicare secondary payer questions
• -Medicare rights/secure horizon/blue cross 65/secure horizons
• -race and ethnic background

1. Obtains accurate insurance information according to policies

• obtains accurate insurance name/address/telephone number and identification number

-checks eligibility for several insurances according to policies

• verifies insurance in the computer

1. Obtains signatures according to policies

• -General consent of treatment
• -