Part-time Security Officer-HFX

Under the director of the Security Shift Supervisor(s), Security Shift Manager(s), the Security Officer is responsible for the safety and protection of guests, employees and company property in the Casino. The Security Officer responds to emergency situations as necessary and takes steps to rectify problems while minimizing Casino liability. This position assists with fills, credits, drops and key control. As a Security Officer, he/she is responsible for controlling access to the Casino and greeting guests while providing exceptional customer service. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Key Accountabilities

• Monitors, documents and prepares statements and/or reports on violations, unsafe conditions, potential hazards, suspicious persons or a ctivities
• Enforces restricted access by unauthorized persons
• Observes transactions, pulls, fills, transfers, etc.
• Escorts cash/cash equivalents
• Tags and reports found property; transfers items to Lost and Found
• Conducts regular patrols of the facility interior and exterior as directed
• Escorts guests and team members as directed
• Performs identification checks
• Refers disputes to the Supervisor, Security
• Performs crowd control as directed
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulat ions
• Performs other duties as assigned or directed

Education and Qualification

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• Minimum high school diploma (or equivalent) is required
• Ability to be licensed by the Nova Scotia Alcohol and Gaming Division as a Security Officer
• Ability to successfully complete the Security Officer Training Course is required
• Satisfactory attendance is required
• Certification in First Aid and CPR an asset (if not certified, must be willing to complete First Aid and CPR training)
• Certification in Crisis Intervention an asset (if not certified, must be willing to complete Crisis Intervention training)
• Must have a professional attitude, strong interpersonal skills and be a proven team player
• Demonstrated exceptional customer service skills
• Ability to stand for long periods of time is required
• Candidates will be assessed on math and reading skills

Work Environment Considerations

• Regular casino/Racino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours