About The Role

Reporting directly to the Key Account Manager for Softlines products, you will play a key role in ensuring that our inspection programs consistently meet or exceed client expectations while maintaining the highest standards of service quality.

Your main responsibilities will be to

Manage and follow up on assigned Key Accounts for Softlines products, ensuring that client requirements are clearly understood, accurately implemented, and consistently met throughout the inspection programs.
Define, implement, and monitor Key Performance Indicators (KPIs) to drive project performance, ensure timely delivery, and maintain the reliability and accuracy of QC results.
Drive continuous service improvement by identifying potential issues, implementing effective solutions, and maintaining a low client claim rate.
Build strong relationships and communicate effectively with key client contacts and internal stakeholders, including Sales, Back Office, and Frontline Operations teams, to ensure smooth program execution.
Support pre-sales activities and client meetings , working closely with Sales and Operations teams to understand client needs and provide appropriate inspection solutions.
Stay up to date with industry standards and client requirements , and proactively share knowledge with team members to continuously improve inspection processes and protocols.
Lead and develop a team of Supervisors and Specialists , providing clear direction, monitoring performance.

In order to succeed in this role, you must have

A Bachelor’s degree in Textile, Garment, Supply Chain, Business, or a related field.
4–6 years of experience in Softlines, quality control, inspection, manufacturing, supply chain, or a related field.
Strong experience in managing client accounts, understanding client requirements, and ensuring high levels of client satisfaction.
Excellent spoken and written English skills, with strong communication and stakeholder management abilities.
Strong knowledge of Softlines products, quality standards, inspection processes, and industry requirements.
Strong problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions.
Good project and time management skills, with the ability to manage multiple priorities and deliver results within tight deadlines.
Strong leadership and team management skills, with the ability to lead and develop Supervisors and Specialists.
Proficiency in Microsoft Excel; advanced skills in Macros/VBA would be an advantage.