About The Role

YOUR RESPONSIBILITIES

As Customer Service Representative, you will play a key role in supporting our international fertilizer trading activities. You will coordinate documentation, invoicing, shipment follow-up and trade finance processes while ensuring excellent customer service and operational excellence.

Key responsibilities

Invoicing and ERP transaction processing
Export documentation management
Order execution and shipment monitoring
Customer communication and support
Trade finance and Letter of Credit administration
Coordination with suppliers, logistics providers, banks and internal departments
Month-end support and reporting activities
Process improvement and documentation compliance

YOUR PROFILE

Qualifications & Experience

Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance or a related field
1-3 years of experience in customer service, logistics, shipping, documentation or international trade
Experience with export documentation and Incoterms is advantageous
Knowledge of trade finance instruments such as Letters of Credit and CAD is a plus
Strong organizational skills and attention to detail
Proficiency in Microsoft Office and ERP systems
Excellent communication skills in English
Ability to work in an international and fast-paced trading environment

WE ENRICH YOUR LIFE

A dynamic international working environment within the K+S Group
Exposure to global trade, logistics and supply chain operations
Career development opportunities within a growing regional organization
Competitive compensation and benefits package
Modern office location in Dubai JLT

Company Introduction

We are a global leader in the production and distribution of high-quality mineral fertilizers and specialty products for agriculture and industry. With a strong commitment to innovation, sustainability, and customer service, we support farmers, distributors, and industry partners worldwide in achieving reliable growth and long-term success. Our operations span across multiple regions, with a strong footprint in the Middle East, Africa and Asia.