Desktop support Engineer L1 -Goregaon Mumbai - Contract

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• Job Type: Contract Role  - 1 year
• Experience: 2–5 Years
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Joining: Immediate Joiners Preferred

Job Overview

We are looking for a Desktop Support Engineer to provide end-user IT support and manage day-to-day desktop, laptop, network, and user account-related issues.

Key Responsibilities

• Provide desktop and laptop hardware/software support to end users.
• Install, configure, troubleshoot, and maintain Windows OS, applications, printers, and peripherals .
• Create, modify, disable, and manage user email IDs and email accounts .
• Configure and troubleshoot Microsoft Outlook and other email clients .
• Manage basic Active Directory user accounts, passwords, groups, and access permissions.
• Handle basic DNS and DHCP configuration and troubleshooting .
• Troubleshoot network connectivity, LAN, Wi-Fi, VPN, and IP-related issues .
• Configure and troubleshoot printers and shared network resources.
• Perform software installation, upgrades, patching, and antivirus support.
• Maintain IT asset inventory and update support tickets/documentation.
• Coordinate with internal IT teams and external vendors for issue resolution.
• Provide onsite and remote technical support as required.

Required Skills

• Strong knowledge of Desktop and Laptop Troubleshooting .
• Hands-on experience with Windows 10/11 .
• Experience in Email ID creation and email configuration .
• Basic knowledge of Active Directory .
• Good understanding of DNS, DHCP, TCP/IP, LAN, and Wi-Fi networking .
• Experience with Outlook troubleshooting and configuration .
• Knowledge of hardware replacement and peripheral troubleshooting.
• Good communication and problem-solving skills.

Preferred

• Experience supporting corporate/enterprise users.
• Knowledge of Microsoft 365/Office 365 will be an added advantage.
• Candidates available to join immediately or within a short notice period.

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• BE in IT or equivalent