About The Role

Position

Key Responsibilities

General Profile

Provides leadership to managers and senior professional QA staff.
Adapts and executes functional or departmental business plans.
Makes decisions based on resource availability and functional goals.
Strong Functional Knowledge
Requires a comprehensive understanding and demonstration of QA and software engineering process
Applies in-depth knowledge of own area and business expertise.
Impacts results of a business unit, major operational segment, or companywide subfunction.
Guided by functional business plans.
First level of leadership
Manages multiple related teams, sets priorities, and allocates resources.
Proactively manages resources to meet project/program goals
Strong Team Player
Strong People Management Skills
Lead client projects independently & should be able to handle multiple clients/projects/programs
Should be able to Coach & mentor team leads and members
Problem Solving
Identifies and resolves complex technical, operational, and delivery problems.
Interpersonal Skills & Communication
Uses clear communication skills to influence others, including senior leadership.
Manage Offshore/Onshore Interaction and Stakeholder Communication
Escalation Management
Ensures proper communication with the test team and other project stakeholders.
Delivery
Strong understanding of Domain/Business , (HCS/HRS)
Understands project/release scope, complex business needs and translates them into testing strategy
Develops a high-level system testing approach with the stakeholders.
Proficient with Industry standard testing methodologies ( Waterfall, Iterative, Hybrid, Agile, etc..)
Create detailed report of findings and recommendations after testing is complete and present to stakeholders
Stay up to date in current tools(Automation, AI), techniques to incorporate into testing practices and drive adoption in the team
Knowledge-share with team on techniques and results to continuously improve the service offering and mentor junior members of the team in techniques and best practices
Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services)
Manages resources and work allocation projects.
Lessons Learned Documentation and Implement learning for future
Ensures quality and timeliness of test deliverables.
Coordinates with stakeholders to obtain sign-off for agreed to test phase deliverables.
Manages risk identification and risk analysis sessions and uses the results for test estimation, planning, and control.
Assesses and reports test status and metrics to project stakeholders.
Identifies skills and resource gaps in their test team and sources adequate resources.
Proactively initiates/contributes in test process continuous improvement initiatives.
Maintains and agrees on entry/exit criteria for phases of test as per master test plan.
Collaborates with GTS stakeholders and vendors to continually improve infrastructure, processes, and systems.
Identifies tools (test automaton/test management/AI) to improve test efficacy and efficiency.
Liaises with stakeholders for readiness and availability of test environments.
Manages hiring, performance appraisals, and pay reviews
Complies with all policies and standards.
Eligibility Requirement
Strong understanding of HCS (HW/DB) Domain & Applications
Minimum 12 years’ of experience
Either Engineering or technical graduates
Strong analytical and communication knowledge
Strong knowledge in MS Office, SQL