Senior Software Engineer - Customer Support (Tech.)

Icertis Solutions Private Limited is seeking a Senior Software Engineer to join our Customer Support team. The ideal candidate will have strong .Net and SQL skills and be able to work during US shifts. This role is perfect for an experienced engineer who wants to make an impact and provide excellent support.

• Provide advanced technical support to customers, troubleshooting complex issues and providing timely solutions.
• Collaborate with the support team to enhance support processes, ensuring efficiency and effectiveness.
• Utilize .Net and SQL skills to develop and maintain support tools and systems.
• Conduct root cause analysis and implement preventive measures to minimize recurring issues.
• Document and communicate technical information to internal teams and customers.
• Stay updated with the latest technologies and industry trends to enhance support capabilities.
• Mentor and guide junior team members, sharing knowledge and best practices.
• Work closely with product and development teams to understand product functionality and provide feedback.
• Ensure data security and privacy by adhering to company policies and industry standards.