About The Role

Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services. S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.

Key Accountabilities of the role

User Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
Persona Development: Create detailed user personas and journey maps to guide design and development teams.
Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Experience in working at consumer-focused product companies delivering extraordinary user experiences.
The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.
Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving
capability. Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization
A user-focused design mentality. Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests
Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs
Strong time management skills and the ability to be self-direct and prioritize
A curiosity to learn and a willingness to be adapt as new and different challenges constantly emerge