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Head of Payment Operations

Salmon Group · Uzbekistan

Operations ManagementExternal listingfull-time6 days ago

About The Role

  • Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines.
  • We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region.
  • 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors.
  • Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries.
  • If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us.
  • Southeast Asia's fintech moment starts here.

ABOUT THE ROLE

You'll take over payment operations at Salmon — reconciliation, settlements, disputes, transaction monitoring, partner operations — and stand up AML operations as the function grows.

WHAT YOU'LL DO

  • Run operations across both real-time and batch payment flows, with a pool of 7–10 partner banks and payment providers that keeps growing.
  • Launch AML operations from an early stage — the function is starting now, so the team, the workflows, and the monitoring routines are yours to set up.
  • Work directly with Product and Engineering, translating operational requirements into new payment flows so they ship without endless iteration.

WHAT YOU'LL OWN

  • Take over live processes without incidents, gaps, or service interruptions — this is the first priority in your first months.
  • Own daily reconciliation, settlement, and dispute handling across every payment partner.
  • Build and lead a Philippines-based operations team: hiring, onboarding, performance, motivation, retention.
  • Launch AML operations end to end — staffing, workflows, and transaction monitoring.
  • Define SLAs and KPIs for the function and report against them.
  • Hold the operational line in front of the regulator on your part of the business, including direct conversations in English.

WHAT MAKES YOU A STRONG FIT

  • 5+ years in payment operations, including time in international fintech, digital banking, or payment processing
  • Hands-on experience with reconciliation, settlements, and disputes at real transaction volume
  • Management experience where you hired, built, and scaled a team — not only held a senior title inside one
  • Experience working with non-local or distributed teams, effective in a multicultural setup without a long ramp-up
  • Fluent English, written and spoken — your team is Philippines-based and part of the regulator communication is in English
  • Ready to relocate to Manila; the first three months onsite are required for work visa processing

WHAT WE OFFER

Build what's next in Southeast Asian fintech.

OWNERSHIP AND FLEXIBILITY

  • Stock option plan — four-year vesting with a 25% cliff after the first year
  • Hybrid-first, with fully remote work available for eligible roles and core collaboration hours from 12:00 to 19:00 Manila time (UTC+8)
  • Company-provided tools and equipment
  • Office in Bonifacio Global City, Manila — a modern, walkable district at the centre of the Philippines' growing tech scene

HEALTH AND TIME OFF

  • Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits
  • Access to an internal mental health support specialist
  • 22 vacation days, Philippine public holidays, and 15 sick days
  • 105 days of paid maternity leave and up to 14 days of paid paternity leave for employees relocating to Manila

RELOCATION AND FAMILY SUPPORT

  • Relocation support for you, your family — including flights, two weeks of accommodation, visas, paperwork, and logistics
  • Reimbursement of eligible pet relocation expenses
  • US$2,500 per year for flights home
  • Baby and family stipends for employees relocating to Manila: US$1,000 per month for each child under two and US$500 per month for each child aged two to 18

GROWTH AND TEAM EXPERIENCE

  • Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications
  • Company-sponsored trips to Manila to meet and work with your team in person
  • Regular team offsites, sports activities, and team events
  • High-performing teams can earn a dedicated beach house week in Southeast Asia

Considering a move to Manila? See what life with Salmon looks like https://www.youtube.com/watch?v=nYQLKhuZHIE&t=34s

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