QA Officer

QA Officer

Mandaluyong, NCR, Philippines Consumer Lending

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Job Openings QA Officer

About the job QA Officer

About the Job

Locations: Ortigas

Corporate Title: Junior Officer to Manager

Work Arrangement: On-site

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Quality Assurance Officer.

In this role, you will ensure the accurate and timely execution of quality assurance, compliance, and governance tasks within the Consumer Collections Group, helping the team meet SLAs for day-to-day operations while upholding regulatory standards. Your role supports the effective implementation of collection strategies and promotes a customer-first mindset through the review of financial and non-financial requests and consistent quality checks on deliverables.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

Ensure accurate and timely processing of quality assurance, compliance, and governance deliverables

Adhere to agreed SLAs for various business-as-usual (BAU) activities within the Consumer Collections Group

Ensure effective and efficient execution of collection strategies in accordance with BSP policies and other regulatory requirements

Foster a "customer is first" culture in the delivery of the main job purpose

Review, process, and monitor the resolution of financial and non-financial requests within the division, following SLA guidelines

Conduct quality assurance checks during the completion of deliverables

What we're looking for

Holder of a Bachelor's degree

Possess a minimum of 3 years of collections experience in a mid-management role, specifically with a consumer loan product

Demonstrate knowledge of the Consumer Credit Cycle

Familiarity with BSP Regulations and other relevant internal and external policies of the bank

Proficient in MS Office applications

What you can expect from joining our team

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives and recognition programs to reward high-performing individuals

Opportunity to work with industry experts and be mentored by them

Defined career progression paths to guide you in your professional growth

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