Desktop Support Engineer

manages, troubleshoots, and maintains an organization's computer systems, hardware, and software . They ensure seamless daily IT operations by handling user issues, configuring peripherals, and managing network connectivity, acting as the primary technical point of contact for employees. [ 1 , 2 , 3 ]

• Hardware & Software: Install, configure, and repair desktops, laptops, printers, and mobile devices. Troubleshoot operating systems (Windows, macOS, Linux) and business applications.
• Network & Security: Manage Active Directory, DNS, DHCP, VPNs, and ensure antivirus and security protocols are active on all endpoints.
• Ticket Management: Resolve or escalate IT issues through service management frameworks like ITIL and update ticketing systems.
• User Support: Deliver both remote and hands-on assistance, providing new user orientation and ongoing system training

Graduate