Email Support Representative

Duties and Responsibilities

• Respond to customer in a timely and accurate way via email or chat, placing orders, inquiring about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Requirements

Education and Experience

• At Least 2 years of customer service experience preferred but not required
• Experience in email support role is an advantage
• High School Diploma or equivalent

Required Knowledge, Skills and Abilities

• Able to respond to customer in a timely and accurate way via email or chat
• With Good Communication skills
• Basic computer and typing skills
• Consistent attention to detail and quality
• Customer focus and adaptability to different personality types
• Strong time management skills
• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
• Jeep Enthusiast/Automotive Experience a plus

Benefits

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

20 PTO credits annually

Great Company Culture

Career Growth and Learnings

Night Shift

Onsite

Php 20,000 - 24,500 all in

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SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.