About The Role

Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality

Duties, Tasks and Responsibilities

Registers members and guests and assigns rooms; complies with special requests whenever possible.
Assists in pre-registration and “blocking” of rooms for registration purposes.
Follows proper credit, cash, checking and cash-handling policies and procedures.
Monitors room status information.
Knows room locations, types of rooms available and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the club.
Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
Takes same-day reservations and future reservations when necessary.
Manages room key system.
Operates front-office equipment.
Processes member and guest check-outs.
Posts and files all charges to members’ and other accounts.
Follows procedures for issuing and closing safe deposit boxes used by members and guests.
Uses proper telephone etiquette.
Processes mail, packages and messages.
Reads and initials the pass-on log and bulletin board daily; knows of daily activities and meetings taking place in the club.
Attends department meetings.
Coordinates guestroom maintenance work with the Engineering and Maintenance departments.
Reports unusual occurrences or requests to the Front Office Manager.
Familiar with all safety and emergency procedures and accident prevention policies.
Maintains the cleanliness and neatness of the front-desk and lobby areas.
Operate the gift shop or any other retail outlet when scheduled.
Performs other appropriate tasks assigned by the Front Office Manager, Night Manager, and Front Desk Supervisor.

Skills/Knowledge

Able to operate the electronic property management system.
Knowledge of procedures for making reservation, checking members and guests into and out of guest rooms, and for accepting and accounting for room and related payments.
Knowledge of and ability to perform required role during emergency situations.

Education and/or Experience

High School diploma or GED equivalent desirable

Licenses and Special Requirements

None

Physical Demands and Work Environment

Occasional bending, stooping, lifting and pulling.
Frequent sitting, walking and standing.
Continuous repetitive actions.
Walking Members and Guests checking in to their rooms in a variety of weather conditions.