About The Role

Role overview

The Member Admin Officer/Member Support Officer will be pivotal in shaping the student member experience from initial contact through their lifelong career membership. This involves creating a welcoming and supportive environment, ensuring students have access to necessary resources, and fostering a sense of belonging within the Groworx Academy community.

Key responsibility areas

Student member management

Provide first-line support to Groworx Academy members, addressing inquiries and resolving issues efficiently.
Manage member registration, enrollment, and attendance records.
Coordinate logistics for training sessions, workshops, and events.
Maintain accurate records and databases related to member information and program activities.
Handle administrative tasks such as scheduling, filing, and communication.
Assist in the preparation of reports and presentations.
Collaborate with other team members to ensure effective communication and workflow.
Liaise with the marketing team to support promotional activities for the Academy.
Counsel potential students on various course options, aligning them with the most suitable choices.
Contribute to the overall growth and expansion of the Academy.

Lifelong career membership engagement
The Admin Support Officer/Member Support Officer will play a key role in nurturing lifelong relationships with members. This includes:

Providing ongoing support and resources for career development.
Keeping members informed about new opportunities and events.
Celebrating member achievements and milestones.
Encouraging alumni involvement and mentorship.

Building and engaging the member community

This role will focus on building and engaging the entire member community base. This includes

Facilitating networking opportunities among members.
Organizing virtual and in-person community events.
Creating communication channels for members to connect and share.
Encouraging active participation in academy initiatives and programs.
Gathering feedback and suggestions from members to continually improve the community experience.

Core responsibility

Develop and implement strategies to enhance the student member experience — spanning the student member management, lifelong career membership engagement, and community-building responsibilities detailed above.

Qualifications

Bachelor's degree in Business Administration, Office Management, or related field.
1-2 years of experience in administrative, clerical, or office support roles is preferred.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Ability to maintain confidentiality and handle sensitive information professionally.
Must amenable working Independent Contractor.
Candidate must have own Laptop.
Amenable to start ASAP.

Technical equipment needed