WME Data Operations Lead – Salesforce Life Sciences Cloud

• WME Data Operations Lead – Salesforce Life Sciences Cloud | Pharma | Patient Engagement : Hybrid - East Brunswick, NJ
• We are looking to hire a candidate with the skills sets mentioned and experience for one of our clients within the pharmaceutical Industry. This is a Hybrid position.

Role Summary

• This role is critical to designing and implementing the operational controls, monitoring processes, reporting, and
• issue management framework required to effectively manage WME data operations following deployment. The
• WME Data Operations Lead serves as the bridge between business and technical teams, establishing clear processes
• for identifying, prioritizing, and resolving operational data issues.
• The role provides immediate operational leadership to define how platform health, data quality, support requests,
• and change requests are monitored and managed, creating the foundation that will transition to the CRM & Portal
• Data Lead for long-term ownership . This is a hands-on role: the ideal candidate has direct Salesforce experience
• preferably backed by Salesforce Administrator and Platform Developer certifications and is comfortable
• personally troubleshooting and querying Salesforce Life Sciences Cloud , not just designing processes on paper.

Key Responsibilities

• Design monitoring, issue-management, support, and change-management processes.
• Configure Salesforce dashboards, reports, alerts, and workflows.
• Troubleshoot Salesforce/CRM issues and use SOQL/SOSL to investigate data problems.
• Define SLAs, KPIs, escalation processes, and operational reporting.
• Develop SOPs, runbooks, and knowledge-transfer documentation.
• Partner with Salesforce, business, compliance, and data governance teams.
• Support transition of ongoing operations to the permanent team.

Required Skills & Experience

• 7+ years in data operations, platform operations, or operational support.
• Strong hands-on Salesforce configuration experience; Health Cloud preferred.
• Experience with Salesforce Life Sciences Cloud and SOQL/SOSL.
• Experience with patient data, programs, cases, consents, and regulated environments.
• Pharma/Life Sciences experience, preferably Patient Engagement or Patient Support Programs.
• Knowledge of Salesforce Life Sciences Cloud data models : patient, HCP, affiliation, consent, engagement, and programs.
• Strong knowledge of data governance, data quality, and operational support practices.
• Experience with monitoring, KPIs, issue/change management, and transition planning.
• Experience with data migration, transformation and business architecture.
• Strong analytical, documentation, and stakeholder-management skills.
• Strong cross-functional communication across IT, vendors, compliance, governance, and business teams.
• Salesforce Administrator / Platform Developer certification.
• ITIL/ITSM experience.
• Informatica, Talend, or MuleSoft experience.
• Knowledge of HIPAA, GDPR, and 21 CFR Part 11.
• Health Cloud Consultant or Data Cloud certification.

Other Job Details

• Location: Hybrid - East Brunswick, NJ
• Duration: 6 months with high possibility of extension.
• Pay Rate: $78 on C2C and $68 on W2.
• Required: ID proof.