Senior Account Manager

Hypebeast is a leading global platform for contemporary culture and lifestyle, and a premier destination for editorially-driven news and commerce. Founded in 2005, it became a publicly listed company in 2016, and today boasts a global readership across North America, Asia Pacific, Europe and more. The Group has expanded its publishing brands to a wider scope, encompassing Hypebeast and its multiple content distribution platforms, creative agency Hypemaker, and e-commerce and retail platform HBX.

We are looking for a highly-motivated Senior Account Manager to join the Hypebeast team. The ideal candidate needs to have a track record of developing key client relationships within an agency or publisher environment, delivering successful campaigns from beginning to end. This is an exciting opportunity to join a fast-growing team, working with some of the best and biggest brands in the world. You will be reporting into the Director of Account Servicing, EMEA.

Responsibilities

Client Management

• Manage a combination of both supplied asset campaigns and produced campaigns.
• Build and maintain client relationships to encourage repeat business and positive sentiment post-campaign.
• You have a track record of managing high-level / top tier accounts, confidently leading conversations and delivering projects end to end.
• You take responsibility and accountability for the work and the process on each project – you are the go-to person, both internally and externally.
• You will identify upselling opportunities throughout live projects, understanding how to approach new opportunities with clients.
• You will constantly think about how to nurture and grow long-term client relationships.

Campaign Management & Execution

• Manage internal teams to ensure smooth, successful campaign execution.
• Collaborating with teams across the business (Creative Editorial, social, AdOps, paid social) to plan and launch campaigns across regions and verticals.
• Ensure project timings and deadlines are adhered to, bringing in the right people at the right time.
• Assist in managing insertion orders, campaign scheduling and inventory conflict resolution.

Ad Operations & Quality Assurance (QA)

• Collect and QA ad tags and creative; monitor and reconcile campaign delivery across systems.

Performance Analysis & Reporting

• Analyse performance and ensure delivery of client objectives.
• Communicate updates across departments regarding campaign performance.
• Create end of campaign reports for clients (in spreadsheet and deck format)

Requirements

• 6-7 years of account/project management experience in an advertising or publishing setting, with a focus on digital media.
• Strong understanding of social media advertising and content production.
• Ability to multitask and work under tight schedules.
• Excellent written and verbal communication skills.
• A problem-solver that can think strategically.
• Detail-oriented with strong time management skills.
• Solutions focused, with the ability to manage internal and external expectations.
• Positive and energetic - instilling enthusiasm in the team at all times.
• Able to mentor more junior members of the team.
• Deep understanding of Sales, Creative and Production processes.
• Confident and able to manage demanding client relationships.
• Able to work independently and effectively is a must.
• You are positive and energetic - instilling enthusiasm in the team at all times.