Salesforce Administrator

We are looking for a Salesforce Administrator to work on a long-term project for one of our clients, the leading independent provider of elevator maintenance, repair, and modernization services. Our client has brought together the industry’s finest technicians to maintain over a thousand elevators and escalators across 58 markets in 24 states.

Location : Only LATAM - 100% Remote.

Working hours are based on the US Central or Eastern Time Zone .

About Us

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Key Responsibilities

• Use various techniques to gather business needs from stakeholders, e.g., focus groups, observation, prototyping.
• Define and construct user stories in the proper format, and outline the work you need to complete to meet the overall business requirement.
• Understand and create a variety of business process maps to engage end-users and validate business requirements. Examples include UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers)
• Responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, user acceptance test plans, and many others.
• Facilitate clear and concise stakeholder communication throughout the project.
• Balance stakeholders' motivations and objectives throughout project meetings and in communication throughout the project lifecycle.
• Support and facilitate User Acceptance Testing (UAT).
• Ensure the right people are testing the right things.

Qualifications

• Four-year degree or equivalent work experience.
• 1-2+ years of experience as a BA, Product Owner, or Salesforce Administrator.
• Demonstrated ability to document business requirements for Salesforce implementation projects.
• Experience writing requirements in an Agile methodology and experience writing user stories.
• Experience with Agile development methodology (e.g. Scrum).
• Ability to influence stakeholders and work closely to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Competency in Microsoft applications including Word, Excel, Visio, Project, Outlook, and SharePoint.
• Excellent planning, organizational, and time management skills.
• Previous experience implementing Salesforce solutions.
• Salesforce Certifications preferred.

What We Offer

• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).