Senior Staff Engineer, ServiceNow ATF

• Strong experience in test management and coordination for large-scale implementation programs.
• Hands-on experience in ServiceNow testing across multiple modules and integrations.
• Strong knowledge of ServiceNow ITSM, Vulnerability Management, CMDB, and integrations with security scanners such as Qualys and Wiz.
• Experience in planning, coordinating, and executing System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Proven experience managing testing activities in multi-vendor or multi-supplier environments.
• Strong defect management experience, including defect logging, tracking, reporting, and triage coordination.
• Experience with go-live readiness assessments, quality gates, and release governance processes.
• Hands-on experience with ServiceNow Automated Test Framework (ATF) or other test automation solutions for ServiceNow is desirable.
• Excellent stakeholder management, communication, and coordination skills.
• Experience working independently in geographically distributed Agile teams.
• Strong analytical, problem-solving, and reporting skills.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• ServiceNow Automated Test Framework (ATF) Micro-Certification is mandatory.

RESPONSIBILITIES

• Coordinate and govern all testing activities across three suppliers, ensuring requirements and quality gates are met before go-live.
• Review, provide feedback on, and coordinate System Integration Testing (SIT) activities across all suppliers.
• Define, plan, and execute cross-supplier SIT scenarios and test cases.
• Coordinate, support, and execute User Acceptance Testing (UAT) with business SMEs and stakeholders.
• Track, manage, and report defects across all testing phases and lead defect triage discussions.
• Monitor defect resolution progress and ensure timely closure of critical issues.
• Prepare sprint test reports, testing dashboards, and quality metrics for project stakeholders.
• Conduct go-live readiness assessments and coordinate formal test sign-offs.
• Collaborate with development, business, and vendor teams to ensure end-to-end solution quality.
• Ensure adherence to testing standards, processes, and governance requirements throughout the project lifecycle.
• Identify testing risks and proactively drive mitigation and resolution activities.
• Act as the primary point of contact for testing-related activities across multiple stakeholders and suppliers.

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• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.