About The Role

Reporting to the Store Manager, the Coffee Manager at the Carhartt WIP Coffee Shop Kings Cross is the heartbeat of the space - setting the standard for both exceptional coffee and genuine customer connection. In this role, you’ll lead and inspire a passionate barista team, champion outstanding coffee quality, and create an environment where people feel welcomed, energised, and part of the wider Carhartt WIP community.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, has a deep appreciation for high-quality coffee, and is passionate about building a space where people come together.

Your Responsibilities

Champion specialty coffee excellence, ensuring every drink served meets the highest quality standards.
Create a welcoming atmosphere where customers feel part of the Carhartt WIP community.
Engage with customers, building relationships that turn first-time visitors into regulars.
Recruit, train, and develop a high-performing barista team who share a passion for coffee and hospitality.
Oversee daily operations including opening, closing, and smooth service flow during busy periods.
Manage rotas aligned with customer footfall and business needs.
Ensure stock levels, ordering, and waste management are effectively controlled.
Ensure the coffee shop environment reflects the Carhartt WIP aesthetic and brand values.
Support in-store activations, community events, and collaborations that bring the space to life.
Take ownership of sales performance and operational KPIs.
Handle customer feedback and resolve issues professionally and proactively.
Ensure all food safety, hygiene, and health & safety standards are consistently met.
Maintain coffee equipment and ensure the bar area is always clean, organised and operating efficiently.

Your Profile

A natural leader who motivates and inspires teams to deliver exceptional service, with demonstrable management experience.
Passionate about creating meaningful customer connections and memorable experiences.
Strong communicator who thrives in a collaborative environment.
Deep appreciation for specialty coffee and commitment to quality.
Strong barista knowledge including espresso preparation, milk texturing, and workflow efficiency.
Strong understanding of KPIs, sales performance, and operational efficiency.
Confident managing rotas, stock levels, and day-to-day operational challenges.
Aligned with the Carhartt WIP Brand