Associate Community and Support

{"@context":"https://schema.org/","@type":"JobPosting","title":"Associate Community and Support","description":"<p>Tamatem’s Community &amp; Support Representative<br /><br />As a Community and Support Representative at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience. <br /><br />You will: <br />● Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism. <br />● Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games. <br />● Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions. <br />● Provide logical advice to users on the best ways to maximize their gaming experience. <br />● Monitor in-game chat and ensure a positive and respectful user environment. <br />● Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction. <br />● Maintain open and interactive communication with users, demonstrating a commitment to their needs. <br />● Continuously strive to enhance the overall user experience through your interactions and feedback. <br />● Maintain up-to-date user databases through effective internal and external communications. <br />● Collect and analyze user information to contribute to team efforts and report on product or service performance. <br />● Play our games regularly to stay informed and provide relevant support. You have: <br />● Bachelor's Degree in Sales, Customer Service, or a related field. <br />● 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry. <br /><br />Skills and experience you will bring to us: <br />● Excellent time management skills. <br />● Ability to adapt and respond effectively to various user personalities. <br />● Patience and empathy in dealing with user inquiries and concerns. <br />● Strong teamwork and multitasking abilities. <br />● Ability to perform under pressure and resolve complex user issues. <br />● Strong problem-solving skills and a commitment to exceptional user support. <br />● A strong work ethic, a team-oriented attitude, and flexibility. <br />● Deep knowledge of our products and services, demonstrating expertise in gaming. <br />● A passion for gaming and a genuine interest in ensuring users have a positive experience. <br /><br /></p>\n<p>Skills and experience you will bring to us: <br />● Excellent time management skills. <br />● Ability to adapt and respond effectively to various user personalities. <br />● Patience and empathy in dealing with user inquiries and concerns. <br />● Strong teamwork and multitasking abilities. <br />● Ability to perform under pressure and resolve complex user issues. <br />● Strong problem-solving skills and a commitment to exceptional user support. <br />● A strong work ethic, a team-oriented attitude, and flexibility. <br />● Deep knowledge of our products and services, demonstrating expertise in gaming. <br />● A passion for gaming and a genuine interest in ensuring users have a positive experience. </p>","identifier":{"@type":"PropertyValue","name":"id","value":"5dc9760c-9920-460d-9d77-c10c8aa3f7a2"},"datePosted":"2026-01-19T14:39:36.969Z","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Tamatem","logo":"https://workablehr.s3.amazonaws.com/uploads/account/logo/559963/logo","url":"http://tamatem.co","description":"<p>We are the leading mobile game publishers in the MENA region. We partner with renowned developers from all over the world to bring the best-localized games and entertainment to the Arabic-speaking market. With over 50 released titles, 100 million downloads, and 1 million monthly active users, our experience in localization and publishing is unparalleled and will place any game at the top of the charts.</p>","sameAs":"https://jobs.workable.com/company/ghCkioriz5mzqixxR7tDFH/jobs-at-tamatem"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amman","addressRegion":"Amman Governorate","addressCountry":"Jordan"}},"directApply":true,"id":"5dc9760c-9920-460d-9d77-c10c8aa3f7a2","requirementsSection":"<p>Skills and experience you will bring to us: <br />● Excellent time management skills. <br />● Ability to adapt and respond effectively to various user personalities. <br />● Patience and empathy in dealing with user inquiries and concerns. <br />● Strong teamwork and multitasking abilities. <br />● Ability to perform under pressure and resolve complex user issues. <br />● Strong problem-solving skills and a commitment to exceptional user support. <br />● A strong work ethic, a team-oriented attitude, and flexibility. <br />● Deep knowledge of our products and services, demonstrating expertise in gaming. <br />● A passion for gaming and a genuine interest in ensuring users have a positive experience. </p>","url":"https://jobs.workable.com/view/czHcGzgVuybkkf9sVKjHTQ/associate-community-and-support-in-amman-at-tamatem"}