Community and Support Specialist

{"@context":"https://schema.org/","@type":"JobPosting","title":"Community and Support Specialist","description":"<p></p><p>As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.</p><p></p><p>You will: </p><ul><li>Manage and solve large amounts of tickets and comments and respond to users in a timely manner.</li><li>Resolve product or service problems by clarifying users’ complaints. </li><li>Build sustainable relationships and trust with users through open and interactive communication.</li><li>Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.</li><li>Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.</li><li>Maintain up-to-date user database through internal and external communications.</li><li>Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.</li><li>Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.</li><li>Monitor in-game chat.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Perform other duties, as assigned.</li></ul><p></p><p>Skills and experience you will bring to us:</p><ul><li>Time management </li><li>Strong communication and interpersonal skills</li><li>Ability to adapt/respond to different types of characters</li><li>Patient </li><li>Teamwork</li><li>Ability to multitask</li><li>Ability to work under pressure </li><li>Strong problem solving skills</li><li>Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment</li><li>Excellent written and verbal communication in English and Arabic</li></ul><ul><li>Good arabic language skills(written)</li><li>Customer Service</li><li>Product Knowledge</li><li>CRM systems and practices</li><li>Good understanding of social media</li></ul>\n<ul><li>Minimum of Bachelor’s Degree in Business Administration, Management, Public Relations, or a related field.</li><li>1-2 years of experience, preferably in mobile gaming companies. </li></ul>","identifier":{"@type":"PropertyValue","name":"id","value":"63978b36-619f-45bb-a290-049e30ba8a8b"},"datePosted":"2026-01-12T14:07:04.688Z","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Tamatem","logo":"https://workablehr.s3.amazonaws.com/uploads/account/logo/559963/logo","url":"http://tamatem.co","description":"<p>We are the leading mobile game publishers in the MENA region. We partner with renowned developers from all over the world to bring the best-localized games and entertainment to the Arabic-speaking market. With over 50 released titles, 100 million downloads, and 1 million monthly active users, our experience in localization and publishing is unparalleled and will place any game at the top of the charts.</p>","sameAs":"https://jobs.workable.com/company/ghCkioriz5mzqixxR7tDFH/jobs-at-tamatem"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amman","addressRegion":"Amman Governorate","addressCountry":"Jordan"}},"directApply":true,"id":"63978b36-619f-45bb-a290-049e30ba8a8b","requirementsSection":"<ul><li>Minimum of Bachelor’s Degree in Business Administration, Management, Public Relations, or a related field.</li><li>1-2 years of experience, preferably in mobile gaming companies. </li></ul>","url":"https://jobs.workable.com/view/dihBknYd2kh9cY4pT6guYB/community-and-support-specialist-in-amman-at-tamatem"}