About The Role

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Step into a leadership opportunity where exceptional service meets unforgettable experiences. As a Front Services Supervisor, you’ll set the tone from the moment guests arrive, leading with warmth, anticipating their unique needs, and inspiring your team to create personalized moments.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY

Oversee Front Services department operations and staff in alignment with the strategic plan and vision for the department, division, and property
Manage Human Resources responsibilities for assigned departments, including scheduling, creating a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
Partner with Valet operations and assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

THE IDEAL CANDIDATE

Must be 21 years of age or older
High School Diploma or GED
Two (2) years of prior relevant experience, preferably in Hotel Operations
Experience leading union team members and working within a collective bargaining environment preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multi-lingual highly preferred
Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS

Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our Park MGM employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts