About The Role

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Soft Service Manager

Business: Mall Operation

What this job involves

You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables:

Inspect work performed to ensure that it meets specifications and established standards.
Ensure the upkeep of the assignment/task as per set SOP.
To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams.
Conduct regular briefing for ground staff.
Ensure discipline, proper attire and etiquette in subordinate staff.
Vendor management, regular meeting with respective vendors for resolution of site related issues.
Implementation of all standard operating procedures at site to ensure smooth site operations.
Ensure closure of complaints about services and equipment and take corrective action.
Maintain required records of work hours, budgets, and other information.
Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required.
Check and maintain equipment to ensure that it is in working order.
Brief and de-brief all supervisory staff.
Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment.
Conduct training on regular basis for work policies and procedures.
Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount.
Select and order or purchase new equipment, supplies, or furnishings.
Prepare reports Like DMR, MMR, QBR and other related reports at site
Recommend changes that could improve services and increase operational efficiency.
Perform financial tasks, such as estimating costs and preparing/managing budgets
Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events.

Reporting

You will be reporting to Mall Head / Operation Head.

Sound like you? Here is what we’re looking for

Being Analytical and Meticulous

You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

Qualifications

You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site –Ludhiana, PB

Scheduled Weekly Hours

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.