Executive, Process Improvement and Support

Company

Chubb Malaysia Sdn Bhd

• Monitor and schedule monthly invoicing.
• To ensure the Invoicing Team has proper documents in placed (within

• Company’s Sales Policies) before proceeding with Sales Order Creation,
• Invoicing and Issuance of Credit Note for sales reversal or reduction of sales.

• To process, keep records and retrieve sales documents for invoicing

purposes.

• To ensure all invoices are efficiently and accurately invoiced to the right

• entity on time, by coordinating with the respective HOD and customers
• (especially banks) on Purchase Orders and acknowledged Customer Service
• Report/ Handover Certificate (CSR/ HCC) to ensure prompt payment.

• To review the invoicing progress and outstanding Sales Order and

• completed adhoc jobs in hand with the Invoicing Team on weekly basis,
• especially on those completed jobs which need to be invoiced for the
• month.

• To review invoicing process flow from time-to-time to identify the areas for

improvement and flag if any risks in order to optimize the efficiency.

• To monitor and reduce the issuance of Credit Notes on monthly basis.
• To work closely with Technical Team on all the customer’s requirement to

ensure the information are reflected accurately in all the digital reports.

• To manage customer’s complaints and feedback, becoming the connection

• between the Billing Officers and Customers, so that the complaints could be
• resolved in shortest time possible. The tracking and monitoring should be
• continue until the Close Out stage.

• To maintain cordial working relationship with interdepartmental peers,

subordinates, vendors and customers.