About The Role

Account Manager - Where existing relationships pay off.
Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers
Location: Congleton | Salary: £35k plus £12k Commission and £5k Car Allowance
Full time in the office for 6 months then Hybrid working.

The Opportunity

Focus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email.

This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way.

What you'll be doing

Own a panel of existing customer accounts and become the first person they call
Deliver advice, guidance and service by phone, face to face or email
Look for opportunities to upsell and cross-sell within your accounts
Flag opportunities for new business along the way
Pick up service queries and escalations and see them through to resolution
Promote the customer portal and run CIO (Chief Information Officer) sessions
Keep accurate records across your panel

What we need from you

Account management experience within the technology industry — essential
Excellent communication skills, whether that's on the phone, in writing or face to face
The confidence to present to customers, including senior stakeholders
Strong time management and the ability to prioritise a busy workload
A keen eye for detail and accuracy
A team player who's just as comfortable working independently
The ability to explain technical detail in plain English
A genuine customer-first mindset

What's in it for you?