Manager Analytics

Eligibility

Qualifications

• Minimum Bachelor’s degree in Computer Science, preferably a Master’s, from an HEC-recognized institute/university.
• Qualification in Islamic Finance will be an added advantage, while Advanced Microsoft Excel Certification will be a significant plus.

Skills

• Business Intelligence & Analytics Transformation
• Advanced Data Analytics & Customer Intelligence
• Advanced Excel, SQL & Data Management
• Team Leadership & Performance Management

Experience

• Minimum 5 years' relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields.

Key Responsibilities / Job Description

• Leading customer experience analytics, translating data into actionable insights and identifying service gaps and improvement opportunities.
• Designing scalable data consolidation, modelling, and automation solutions to accelerate analytics and minimize manual dependency.
• Driving analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards.
• Driving QA frameworks, service improvement strategies, SLA monitoring, and customer-centric initiatives to enhance service delivery and compliance.

Department

Service Quality Department – Customer Support Group

Location

Head Office - Karachi

Last Date

September 19 th , 2026