Technical Support Associate

Role Summary: The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations
• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser
• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape
• Makes efforts to understand & learn business and technical and functional skills needed to do the job
• Adherence to Flowserve policies and procedures
• Other duties as assigned.

Preferred Experience / Skills

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
• Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys
• Participated in a full life-cycle application implementation experiences from requirements to production support
• Customer service attitude and must be adept at communicating with non-technical business personnel
• Excellent business engagement, organization, and communication skills
• Demonstrated ability to work in a matrix team structure
• BS or BA Degree in relevant field and / or 0-2 years relevant experience