Quality Executive

A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

1. Audit and Feedback as per requirement
2. Internal & External Call listening Session with effectiveness
3. Regular monitoring of day to day activities and identifying deviations and outliers
4. Provide feedback to the team members on the basis of performance
5. Ensure team members are informed on product updates for the process and ensure the same in cascaded among agents in every team
6. Participate and coordinate calibration activity
7. Daily Briefing on process updates and audit finding of Day-1
8. Perform process level analysis
9. Initiate process level initiatives to achieve the process KPI’s
10. Preparing Quality Reports, Dashboards, and Review Presentations

• i) Minimum 1 year of experience with Digitide
• ii) No Warning letter on performance / behavioural issues in last 6 months
• iii) Average PMI for last 6 months to be =>3
• iv) Banking & Sales Experience would be an added advantage

1. Audit and Feedback as per requirement

Graduation