About The Role

Position

Software Systems Engineer

Job Description

Role Summary

We are looking for a Senior ServiceNow Developer with strong hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment.

What you'll be doing

Design, develop, and enhance ServiceNow solutions across ITSM and other modules (SPM, ITOM, custom apps).
Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows .
Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist)
Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server .
Ensure high-quality, scalable, secure, and performant implementations.
Conduct code reviews, reduce technical debt, and follow ServiceNow best practices.
Troubleshoot production issues and support root-cause analysis.
Mentor junior developers and contribute to team knowledge sharing.
Experience and involvement in ServiceNow upgrade activities

What we're looking for

5+ years of hands-on ServiceNow development experience.
Strong JavaScript skills (server-side & client-side scripting).
Solid experience with ITSM processes (Incident, Problem, Change, Request).
Hands-on experience with Flow Designer, IntegrationHub, REST APIs .
Good understanding of ServiceNow architecture, data model, security, and performance tuning.
Experience working in Agile/Scrum teams.

Certifications

Mandatory: ServiceNow CSA, ServiceNow CAD
Preferred: CIS (ITSM/SPM), ITIL 4

Nice to Have

Experience with CMDB/CSDM, Discovery, Domain Separation
Enterprise or large-scale implementation experience

Soft Skills

Strong problem-solving and analytical abilities
Excellent communication and stakeholder management skills
Ability to lead by influence and mentor others
Comfortable working independently on complex initiatives
Quality-driven mindset with strong ownership

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ .