Platform Support Analyst

The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.

Job Description

• Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now
• Assisting markets on masterdata management (mainly: List import & Employee import)
• Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)
• Knowledge on integrations, APIs & Web Services
• Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
• Updating business rules to reflect global & local policy changes as & when required
• Working with Deployment team at the time of handover
• Assisting markets during hypercare
• Maintaining internal progress trackers
• Tracking Concur Monthly Releases
• Monitoring & maintain Admin Roles & Cognos Roles
• Maintaining the SAP Concur reporting suite
• Liaising with live markets to create ad hoc Cognos reports as & when required
• Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling

Location

Bangalore

Brand

Bcoe

Time Type

Full time

Contract Type

Permanent