Loan Processor / Credit Analyst (Australian Mortgage) - 199

ABOUT THE COMPANY

The client is Australia’s leading independent mortgage brokerage, headquartered in North Sydney. Founded in 2013, the firm has rapidly scaled to become a powerhouse in the financial services sector, specializing in residential and commercial lending, asset finance, and strategic wealth advisory. With a portfolio of over 70 lenders and more than $20 billion in funded loans, they serve as a critical intermediary between Australian property buyers and a vast network of major banks and non-bank lenders. Their expertise is rooted in simplifying the complex financing landscape for first-home buyers, seasoned investors, and corporate clients alike.

OVERVIEW

We’re an Australian residential mortgage broking business looking for an experienced Loan Processor / Credit Analyst to support our Principal Broker across the full loan lifecycle—from initial assessment through to settlement.

Approximately 50% of our clients are high-income, self-employed borrowers, so this role requires strong capability in complex income assessment (company structures, discretionary trusts, sole traders)—not just PAYG.

This is an execution role, not a sales role. You won’t be prospecting or pitching—but you will communicate directly with clients on operational matters and with lenders throughout the application process.

RESPONSIBILITIES

• Manage client onboarding via Salestrekker (document collection, follow-ups, data accuracy) Frollo (open banking access) and Whatsapp (client/broker comms)
• Assist clients with platform access and document upload queries
• Issue compliance documents (credit guides, privacy docs, intro packs)
• Conduct credit checks (Equifax / Access Seeker)
• Assess borrowing capacity using Quickli Pro and lender calculators
• Identify and prepare top lender options based on policy and servicing for broker review
• Liaise with BDMs and credit teams to secure approvals and pricing
• Order and interpret valuations (CoreLogic / Valocity)
• Prepare and lodge complete, submission-ready applications
• Manage post-submission conditions, MIRs, and settlement workflow
• Handle top-ups for existing clients (same workflow, re-entry)
• Document processes to build internal SOPs based on live experience in this business

Requirements

QUALIFICATIONS

• 4+ years in an Australian mortgage broking environment (parabroker, processor, or credit analyst)
• Strong understanding of AU lending policy and credit assessment
• Proven experience with self-employed income analysis (company, trust, sole trader) - can assess self-employed income without hand-holding
• Clear written and verbal English
• Ability to communicate directly with lenders and Australian clients on operational matters

PREFERRED SKILLS (nice to have)

• Active use of AI tools in your current workflow (e.g. using Claude, ChatGPT, or similar to draft lender summaries, assess credit policies, or build SOPs)
• Cert IV or Diploma in Mortgage Broking—we’re open to sponsoring the right candidate into this qualification as part of your career development
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