Installation Scheduling Manager

Installation Planning Manager

Leeds Office

Full Time

About Zuno

• When you join Zuno, you join more than a trailblazing installation company. You become part of a
• rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q,
• Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of
• the HomeServe group, a team that works together to empower our customers' homes and lives.
• Zuno offers...

• A great team culture – You will work across departments to make incredible things

happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our

award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others.

We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And

• through our award-winning app, we provide ongoing five-star support throughout the
• lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality

products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe

Group

Job Summary

• A proactive and people-focused Installation Planning Manager with a strong track record
• of leading high-performance planning teams within fast-paced, customer-centric
• environments. Skilled in overseeing complex scheduling operations across boilers and
• air conditioning installations, ensuring a seamless customer experience from the
• moment a job is allocated to an engineer through to completion. Recognised for leading
• from the front, building robust processes, and fostering an engaged, motivated, and high
• trust team culture.
• Experienced in coordinating multidisciplinary teams, aligning resources, and maintaining
• operational readiness across weekdays, weekends, and evenings. Adept at using data
• insights to support engineer recruitment and workforce planning, while managing engineer
• and subcontractor diaries to optimise workload distribution. Calm under pressure,
• solutions-driven, and committed to ensuring that every customer receives a positive
• outcome, even when challenges arise.
• A collaborative leader who works closely with wider operational teams to improve
• processes, strengthen communication, and drive collective success. Fully committed to
• maintaining compliance with legislation, manufacturer requirements, and internal
• policies, while ensuring planning systems, calendars, and workflows remain accurate
• and up to date.

Key Responsibilities

• As Installation Planning Manager, you will oversee the effective coordination and

• scheduling of work across the Boilers and Air Conditioning planning teams,
• ensuring all installation jobs are managed efficiently and deliver a seamless
• customer experience.

• You will take a proactive approach to identifying and resolving issues, developing

• processes, and improving operational workflows to enhance the day-to-day running
• of the planning team.

• You will ensure the correct resources are available when required, including

• forecasting and arranging staffing coverage for weekends and evenings to meet
• business demand.

• Working closely with the Data and Engineer Engagement teams, you will use data

• driven insights to support the recruitment and allocation of engineers. You will also
• build strong, trusting relationships with engineers, actively engaging with them and
• ensuring their diaries and workloads are well-managed.

• You will react swiftly and positively to installation issues, providing timely and

• effective solutions that ensure complete customer satisfaction. You will support
• your planning team through challenges by offering guidance, listening to calls,
• completing manager callbacks, and delivering ongoing advice and coaching.

• Daily tasks will be allocated and overseen by you in a fair and consistent

• manner, and you will act as a central point of support within the department
• whenever needed.

• You will uphold all relevant legislation, manufacturer regulations, and company

policies and procedures, ensuring full compliance at all times.

• The role also involves collaborating effectively with other operational teams,

encouraging joint working and improved communication.

• You will ensure all calendar discounts remain accurate and up to date, and

• undertake any additional duties required by the Management Team or Board of
• Directors as part of your employment.

Experience and Qualifications

• As Installation Planning Manager, you will oversee the effective coordination and

• scheduling of work across the Boilers, or HVAC planning teams, ensuring all
• installation jobs are managed efficiently and deliver a seamless customer
• experience.

• Proven experience leading planning or scheduling teams within a fast-paced,

customer-focused environment

• Strong IT literacy across mainstream systems and planning/scheduling software
• Excellent time-management, organisational, and prioritisation skills
• Clear and effective communication skills with strong command of English
• Skilled in coaching, active listening, and mentoring team members
• Experienced in resolving customer issues with positive outcomes
• Strong background in direct people management and team engagement
• Driven to deliver high-quality customer experiences and team performance
• Ability to engage, motivate, and unite teams towards shared objectives
• Calm, confident, and effective when working under pressure in time-sensitive

environments

• GCSEs (or equivalent) in Maths and English; graduate calibre with NVQ Level 3 in

Business Administration, Customer Service, or similar.

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Enhanced family friendly leave
• Salary sacrifice pension matched up to 6%
• Free tea, coffee, fruit and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities

*After probationary period