Customer Service Advisor

Zuno Opco Limited

Customer Service Advisor

Leeds Office

Full Time

About Us

• When you join Zuno, you join more than a trailblazing installation company. You become part of a
• rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and
• Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And
• part of a team that works together to empower our customers' homes and lives.
• Zuno offers...

• A great team culture – You will work across departments to make incredible things happen.

Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-

winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We

also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our

• award-winning app, we provide ongoing five-star support throughout the lifetime of our
• products.

• Award-winning products – We work with leading manufacturers to install high-quality

products, with many being Which? and Quietmark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.

The Role

• Resolve customer enquiries/complaints and questions professionally via telephone, email, or

Intercom (Live chat) in line with business policies and procedures within a timely manner.

• Help resolve issues and troubleshoot technical problems and where necessary, liaise with

technical colleagues.

• Provide customers with accurate information about products and services ensuring a good

customer outcome.

• Ensure processes are adapted where customers may require additional support for special

circumstances delivering a caring and compassionate service.

• Update Zuno admin platform regularly to ensure all information is being recorded correctly for

each customer interaction.

• Handle and manage through to a satisfactory resolution any emails from the customer service

inbox

• Adhere to all relevant legislation, industry regulations and Company policies and procedures.

Who we are looking for

• 12 months plus experience working in a Customer Service Role, with excellent verbal

communication skills.

• Experience in delivering a right first-time good outcome for a customer.
• Experience of working in a fast paced, vibrant and at times, pressured environment.
• Familiar with owning a customer enquiry/complaint through to resolution.
• Understanding of a positive customer experience.
• Caring and compassionate nature.
• Confidence in working on your own initiative as well as within a team environment.
• Driven to deliver a good outcome for customers.
• GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in

written communication.

• Patient and committed to excellence.
• IT Literate.
• Active listening skills.

Benefits

• We have a great culture at Zuno, working closely together as one team. Our founders wanted to create
• a company that was disruptive, innovative, and forward thinking and they’ve created a positive,
• welcoming environment for people to work and thrive within.
• Your benefits include...

• Thirty days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*
• After probationary period