About The Role

About the Role

We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions . This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.

You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.

Key Responsibilities

Provide production support and triage for system issues impacting operations and call centers
Investigate, reproduce, and document system defects in lower environments
Create, prioritize, and track bugs in partnership with IT teams
Execute system testing and validations to ensure solutions meet business and operational needs
Run and analyze SQL queries to support troubleshooting and analysis
Gather, document, and translate complex business and system requirements
Participate in testing, quality assurance, and implementation activities for complex projects
Collaborate with cross-functional teams including IT, Operations, and Business partners
Support system enhancements that improve efficiency, compliance, and scalability

Required Qualifications

7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)
Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)
Strong experience supporting complex systems and integrations
Hands-on experience with SQL and system analysis
Solid understanding of testing methodologies and defect management
Experience working with production systems and operational support
Excellent written and verbal communication skills in English
Ability to manage multiple priorities independently in a fast-paced environment

Preferred Qualifications

Experience working in Agile environments
Project Management or Business Analysis certification
Experience supporting enterprise or multi-system environments
Background working closely with IT delivery teams

Why Join Us?

Work on complex, high-impact systems supporting enterprise operations
Collaborate with experienced, cross-functional teams across the business and IT
Gain exposure to large-scale initiatives, integrations, and process improvements
Competitive compensation aligned with market and internal equity