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Branch service manager
USGI · Bengaluru, Karnataka, India
About The Role
- Lead and manage the Branch OPS department, providing strategic direction and guidance.
- Oversee daily branch operations, including customer service, administration, and HR activities.
- Supervise and mentor a team of customer service representatives, ensuring high-quality service delivery.
- Handle customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolutions.
- Maintain accurate records and documentation for all branch operations.
- Collaborate with other departments to ensure seamless coordination and efficient workflow.
- Implement and enforce company policies and procedures, ensuring compliance with industry regulations.
- Monitor and analyze branch performance metrics, identifying areas for improvement.
- Develop and maintain strong relationships with clients, building trust and loyalty.
- Stay updated with industry trends and best practices, and implement innovative solutions.
- Minimum 1 year of work experience in general insurance branch operations is required.
- Proven leadership and management skills, with the ability to motivate and inspire a team.
- Excellent customer service skills and a strong focus on client satisfaction.
- Strong organizational and time management abilities, with attention to detail.
- Proficiency in using MS Office and other relevant software for administrative tasks.
- Ability to work independently and make sound decisions under pressure.
- Excellent communication and interpersonal skills, both written and verbal.
- Analytical thinking and problem-solving abilities, with a results-driven approach.
- Flexibility to adapt to changing priorities and a dynamic work environment.
- A positive attitude and a passion for delivering exceptional customer experiences.
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