Acquiring Tech Lead

Platform Technical Lead will be responsible for defining the architecture and technical strategy for our payment gateway system NGenius Online, with a specific focus on enabling white-label solutions. Will be responsible for delivering technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to improve the reliability and functionality of our payment gateway (NGenius Online). This role will be pivotal in ensuring a seamless experience for our clients and their customers.

Job Accountabilities

• Customer Support: Provide expert technical support to customers, addressing inquiries, troubleshooting issues, and ensuring prompt resolution of payment gateway-related problems.
• Issue Resolution: Investigate and resolve complex technical issues related to payment processing, working closely with customers and internal teams as needed.
• Documentation: Maintain thorough and up-to-date documentation of support processes, troubleshooting steps, and issue resolution procedures.
• Communication: Communicate effectively with customers, keeping them informed about issue status, progress, and resolution timelines.
• Escalation Handling: Determine when to escalate issues to higher levels of support or development teams, and provide clear and detailed information for escalations.
• Training and Knowledge Sharing: Provide training and guidance to junior support engineers and collaborate with cross-functional teams to share knowledge and best practices.
• Quality Improvement: Identify trends in customer issues and work with product managers and development teams to improve the payment gateway's reliability and functionality.
• Emergency Response: Be available for on-call support and participate in the resolution of high incidents during non-business hours when necessary.
• Scalability and Performance: Architect solutions that can handle high transaction volumes and optimize the performance of payment processing for white-label partners.
• Security and Compliance: Establish and enforce security best practices and compliance measures to protect sensitive payment data.
• Technical Leadership: Provide technical leadership and mentorship to the Platform operations teams, ensuring alignment with architectural standards and best practices.
• Enterprise experience with the following Java based frameworks: Spring-framework, Spring-boot, Spring-cloud, Quarkus.
• Experience in Kotlin and Go languages.
• Experience with micro services architecture and design patterns.
• Strong functional knowledge in the financial/banking domain.
• Strong experience in Keycloak, OAuth2.0, OpenID
• Experience with streaming platforms (Eg: Kafka, Azure Events Hub etc.)
• Working knowledge of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes, Helmchart).
• Problem Solving: Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues related to payment processing.
• Continuous Improvement: Stay up-to-date with emerging technologies and industry trends related to Ecommerce payment processing, proposing and implementing innovative solutions.
• Performance Optimization: Optimize frontend performance by identifying and addressing bottlenecks, reducing load times, and enhancing user interactions.
• Cross-Functional Collaboration: Collaborate effectively with cross-functional teams, participate in code reviews, and mentor junior frontend engineers.

Experience/ Skills Required

• Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's preferred).
• Proven experience (8+ years) as a Team lead in Ecommerce payment processing or related fields.
• Deep knowledge of payment protocols (e.g., ISO 8583), payment APIs, and integration with payment service providers.
• Experience with React UI libraries: Ant Design or Material UI.
• Familiarity with MongoDB for data storage and retrieval.
• Experience with Apache Kafka for efficient message processing and event-driven architectures.
• Proficiency in KeyCloak for user authentication and authorization management.
• Strong knowledge of HTML, CSS, and responsive design principles.
• Experience with micro services architecture and design patterns.
• Experience with RESTful API integration and working with backend teams.
• Expertise in security standards, encryption, tokenization, and data privacy regulations.
• Strong understanding of database management systems (e.g., SQL, NoSQL).
• Experience with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes).
• Proficiency in programming languages such as Java, Python, or Ruby.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
• Strong knowledge of JavaScript frameworks (e.g., React, Angular, Spring boot or Vue.js).
• Strong knowledge of HTML, CSS, and responsive design principles.
• Experience with micro services architecture and design patterns.
• Experience with RESTful API integration and working with backend teams.
• Familiarity with UI/UX design principles
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
• Effective communication skills, both written and verbal.

Skills and Competencies

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Strong project management and organizational skills.
• Proficiency in _____________________________ software and technology platforms.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.

Working Conditions

• Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
• Fast-paced and dynamic work environment.

Qualifications

• Education: _____________________________.
• Experience: Minimum of _____________________________ years of experience in _____________________________, with at least _____________________________ years in a _____________________________ role focused on _____________________________ or _____________________________.
• Proven track record of _____________________________.
• Strong understanding of _____________________________.
• Experience with _____________________________.