INTERNAL OPENING for Acting-In Collections Supervisor

SUMMARY

This position will act as a temporary stand in for the Collections Supervisor role, on an intermittent, as needed basis. This position will be needed for a minimum of 45 days, and no more than 6 months, and will require evening availability, Monday through Friday. The District sets the acting-in pay differential at $1.50 per hour above the employee's regular hourly rate for the duration of the assignment (SOP 3.01.8).

This position reports directly to their assigned manager and is responsible for supervising the daily work activities in the field to ensure that District mandates and customers' needs are met while working towards a high level of employee job satisfaction. Provides effective leadership and ensures that services are delivered in professional, courteous, safe, and efficient ways.

This position serves as a District customer service representative responsible for successfully interacting with the public to resolve concerns, provide conflict resolution when needed, and improve services. Responsible for supervising lead equipment operators and their teams and serves as the link between program managers and the frontline staff.

PAY: $1.50 shift differential on top of regular pay rate

OPENING DATE: Tuesday, July 7, 2026

CLOSING DATE: Tuesday, July 14, 2026 11:59 pm

PROGRAM: Refuse

FLSA STATUS: non-exempt

MINIMUM QUALIFICATIONS

Four (4) years of experience in a field closely related to these duties, one (1) year of which must have been in a leadership or supervisory role; OR Four (4) years of equivalent combination of related experience and education, one (1) year of which must have been in a leadership or supervisory role. Preference may be given for two (2) or more years of leadership or supervisory experience. Must possess a valid Utah Class B Driver’s License. Must possess a valid DOT Medical Card at the time of employment.

Details outlined in SOP 3.01.8.

Merit employees are eligible for an acting-in pay differential when they are temporarily assigned additional job duties for the following positions:

• Lead Equipment Operator
• Supervisor
• Manager

Assignment must last a minimum of 45 consecutive days and cannot exceed a maximum duration of 180 days.

Essential Functions

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.

Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable accommodation.

• Supervises and provides support for work groups and lead equipment operators across all services, inspects routes, reviews work in progress, allocates personnel and equipment to meet demand, ensures effective communication between programs, monitors the daily performance of assigned personnel and the team to ensure daily collections, and deliveries and repairs are completed to standard and on time. May fill in for work team members as needed.
• Responds to and resolves customer concerns and educates customers about waste and recycling collection services. Keeps managers apprised of customer issues. Sets up routes and handles conflicts in the field that interfere with daily collections or deliveries and sees them through to completion. Inspects private lanes and may set up service agreements with residents on private lanes.
• Assists managers to implement and conduct operator training and safety programs. In cooperation with respective manager, conducts annual performance evaluations, and coordinates with managers when performance improvements are needed. Evaluates and improves workforce efficiency.
• Provides effective leadership, evaluates and corrects driver performance, coaches lead operators, and assists the team to achieve the mission, vision and values that are established. Fills in for managers as needed.
• Responds to incidents and accidents and ensures all District policies and procedures for accident reporting are followed. Serves as a contact for law enforcement officers and other agencies that interact with the District.
• Leads team meetings, conducts lead operator meetings, participates in operations meetings, and serves on committees and task forces as needed.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of

• Principles, methods, and techniques of effective supervision and leadership
• Follow written and verbal instructions and interpret and apply polices and procedures
• Operation and maintenance of heavy duty collection and compaction equipment
• Preventive maintenance for equipment and trucks
• Microsoft programs, Excel, Word, Outlook, etc.
• The hazards and safety precautions inherent to waste collection operations
• Effective methods of communication
• General knowledge of Salt Lake County geography
• General knowledge of Caselle

Skills and Abilities

• Computer skills related to creating and preparing documents, data tracking and evaluation, and email.
• Ability to perform math calculations using Excel to calculate tonnage, mileage, inventory, and time and leave usage.
• Edit or print GIS maps and tables.
• Exhibit professional work behaviors and work well within the District teams and with the public.
• Meet deadlines in stressful situations.
• Manage multiple priorities effectively.
• Maintain confidentiality.
• Public relations skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This position requires a full range of motion in the shoulders, arms, hands, wrists, legs, and feet. Must be able to push, pull, or lift up to 100 pounds as necessary to ensure route is complete and free of debris. Must exhibit manual dexterity and hand-eye coordination. Must drive and sit for extended periods while exposed to traffic hazards, inclement weather, noise, dust, fumes, grease, and potentially unsanitary conditions; the use of personal protective equipment is mandatory. Must climb into and out of equipment on a regular basis.