Brand In-Charge (Lifestyle)

To take ownership and effectively manage functional operations of our stores.

Customer Satisfaction

• To take ownership and effectively deal with customer requests, queries and complaints and take necessary action from feedback
• Ensure all customer orders are dealt with immediately and correct procedures followed for dealing with customer orders and to take corrective actions wherever required.

Stock Levels and Event Calendar

• Prepare and participate in the preparation of sales budgets for discussion with the CM
• Ensure prompt and effective replenishing of merchandise in-store
• Ensure effective space utilization
• Review and effectively deal with slow lines and end of ranges and implement necessary action
• Ensure Stock levels are sufficient for major events
• Ensure all sales, promotions are planned effectively, executed and promptly and maintained professionally
• Review and analyze stock and sales reports monitoring over- and under stocks, suggesting corrective action to be taken by the CM
• Coordinate with the Mall management for promotional activities

Reporting and Competitor Activity

Submit brief Monthly reports to the CM covering all aspects of

• Sales performance
• Stock positions and concerns
• Special events and promotions
• Staff movement & issues
• Conduct competitor shopping and Providing monthly feedback on competitor and event activities
• Merchandising, Shop keeping And Store Standards
• Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured.
• To ensure all products are price tagged and bar-coded before display
• To maintain hygiene & cleanliness for store inclusive of any back areas

Human Resources & Daily Stores Operation

• Effective time management of self and subordinates
• To plan the monthly staff rotation of the store
• Identify store training requirements and conduct relevant training
• Dealing with staff related administrative issues.
• Ensure all disciplinary procedures and staff movements are directed through the CM.
• Assist with creation of an environment which conducive to a high store morale
• To ensure staff accommodation.

Daily Store Operations

• Functional operations in stores
• Ensure random pricing checks on products to be completed in time
• Minimize shrinkage in line with targets, and implementation of SLAP
• Theft policy and procedure
• Implementation to Health & Safety regulations and maintain a safe working environment.
• At least 5 years of work experience in fashion retail on a Store Manager role, Bachelor’s Degree