About The Role

About the role

Our client is looking for a highly hands-on Head of Operations to turn the founders’ vision into a scalable operating system. This person will own the company’s operating cadence, OKRs, physical operations, Shopify infrastructure, financial visibility, and cross-functional execution.

Key Responsibilities

Build and run the company-wide operating cadence, ensuring teams stay aligned and accountable.
Set and manage OKRs and scorecards with the founders, driving consistent follow-through.
Own inventory, forecasting, POs, freight, customs, 3PLs, landed costs, and in-stock levels across US and EU operations.
Own the Shopify ecosystem, including apps, inventory sync, checkout, integrations, and 3PL connections.
Oversee cash, working capital, inventory, unit economics, and operational costs.
Coordinate vendors, payments, legal/compliance, and other operational functions.
Hire, manage, and develop managers while addressing departmental bottlenecks.
Partner closely with founders to turn strategy into consistent execution.
Experience operating within an 8–9 figure DTC/ecommerce business selling physical products.
Proven experience building and running an operating cadence and making OKRs/scorecards stick.
Strong expertise in inventory, forecasting, freight, 3PLs, customs, and landed costs.
Strong financial and business acumen, including cash flow, working capital, and unit economics.
Experience owning or closely managing Shopify as an operating system.
Proven ability to hire, develop, and hold managers accountable.
Highly proactive, hands-on, and comfortable operating independently.
Interest in sports, toys, or games is a plus.
Must overlap with UK mornings and be available during US operations hours several times per week.

Success in 90 Days

A clear operating cadence is established, OKRs are actively managed, and operations across inventory, Shopify, finance, and logistics have clear ownership and accountability.

Fully remote position with flexibility across UK, Eastern Europe, and LatAm time zones
Competitive compensation, benchmarked to your region and experience level
Opportunity to shape the operating backbone of a fast-growing 8–9 figure DTC brand