About The Role

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets
At least High School Graduate (Old Curriculum) with or without BPO Experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in Quezon City
Amenable to work on shifting schedule
Can start ASAP
Must be resourceful and able to solve problems while ensuring compliance to processes and policies
Able to collaborate with other team members and is receptive to feedback