About The Role

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets
Completed at least High School (Old Curriculum) or Senior High School (New Curriculum)
Must have at least 1 year of US/UK finance, banking, collections, car loan or mortgage experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in Quezon City
Amenable to work on shifting schedule
Can start ASAP
Sign-On / Retention Bonus
Complexity Allowance
Free HMO
Allowances
Program Incentives