About The Role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Key Responsibilities

Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
Maintain and update patient information in the Electronic Medical Record (EMR) system.
Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
Monitor patient progress through the care process and assist with follow-up coordination as needed.
Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.
At least 6 months BPO experience handling a Healthcare Campaign
Must have experience with EMR (Electronic Medical Records)
Excellent organizational and time management skills.
Good verbal and written English skills
Ability to work independently and as part of a team.
Detail-oriented with a strong commitment to accuracy and quality.
Ability to adapt to evolving workflows and systems
Willing to work onsite in Shaw Blvd, Mandaluyong
Amenable working night shift