About The Role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
Confirm and update patient demographic and insurance information to ensure accurate billing.
Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
At least 6 months BPO experience in any healthcare campaign
Prior Authorization and VOB (Verification of Benefits) experience is a PLUS, not required.
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Excellent verbal and written English skills
Willing to work in Buendia, Makati
Amenable working night shift

What can we offer you?