About The Role

Essential duties and Responsibilities

Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)
Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure high customer satisfaction
Manage incoming customer orders:
Request and confirm delivery dates and keep track of customer specific expectations
Keep the customer informed of production, planning & shipping
Consult our production plants to get information about the supply status
Organize special logistic services for our customers like consignment stocks
Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:
Update of customer master data
Maintain price lists and prepare price quotations
Check in on customers on submitted offers, and keep track of success rates
You contribute actively to the timely payment of invoices by our customers

Above all, you have a customer-centric mindset , and you live below the 6 key values:
Accountability: you take responsibility and keep promises
Authenticity: in customer contacts, nothing beats being real
Respect: you listen actively and respect your customers’ time
Optimism: you see solutions, not problems. You use positive language
Appreciation: you show customers how much we appreciate their loyalty
Communication: you communicate easily, professionally and regularly with your client portfolio

Bachelor’s degree from related departments of universities (administrative, commercial or logistics orientation)
Min.3 years of experience
Knowledge for MS Office and SAP
An advanced level of English, both written & spoken
Excellent communication, negotiation, and organizational skills
Excellent knowledge of Excel, analytical and result oriented approach
Good level reporting skill
Stress resistant and excellent communication skills (verbal and written)
Strong analytical and problem-solving skills
Able to set priorities and to work in a structured and adaptable way, with a high level of autonomy
Team player and flexible
Attention to detail