Travel Recruitment Support Specialist

About Us

An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We are a fast-growing organisation working closely with healthcare providers across the United States.

SUMMARY OF ROLE

The Travel RSS supports Aya’s professions by ensuring candidates receive timely appropriate responses and maintaining high-quality administrative support for recruiters. This role plays a critical part in improving recruiter

productivity by ensuring every clinician profile is complete, accurate, compliant, and aligned with active job opportunities before it reaches a recruiter.

RESPONSIBILITIES INCLUDED

Clinician Profile Review & Qualification

• Conduct detailed reviews of clinician applications and profiles to ensure completeness, accuracy, and recruiter readiness.
• Evaluate clinician work history, licenses, certifications, and specialty experience against Aya Healthcare quality standards.
• Verify that clinician experience aligns with their listed profession (Certified Nursing Assistant, Behavioural Health Technician, Medical Assistant, or Licensed Vocational/Practical Nurse) and identify

discrepancies requiring clarification.

• Identify alternative professions and pass to lead.
• Review employment history for consistency, recency of experience, facility details, manager information, and specialty alignment.
• Confirm required licenses and certifications are active, current, and appropriate for the clinician's profession.
• Identify missing documentation or incomplete profiles and coordinate follow-up actions to prepare clinicians for recruiter engagement.
• Apply strong analytical review skills to determine whether each clinician profile meets established qualification standards before advancing to recruiter review.

Input Metrics

• Clinician Profiles Reviewed
• Applications Audited
• Profiles Qualified
• Credential Reviews Completed
• Missing Information Requests

Desired Outcomes

• Increased recruiter-ready clinician profiles
• Improved application quality and completeness
• Reduced recruiter administrative workload
• Faster time to recruiter engagement
• Increased communication with candidates, bookable and non bookable
• Support the Aya brand in these professions

Job Matching & Market Alignment

• Review clinician licensure, specialty, and work history to identify appropriate opportunities within Aya's active job inventory.
• Cross-reference clinician qualifications against available positions in Nova to determine viable job matches.
• Verify active opportunities exist within the clinician's licensed states, specialties, and geographic preferences.
• Utilize pattern recognition and sound decision-making to identify the strongest job matches while minimizing mismatched submissions.
• Focus opportunities on Zero submission jobs and key Aya accounts
• Identify clinicians whose experience or licensing limits available opportunities and escalate findings to the recruiter when appropriate.
• Ensure clinicians are aligned with positions that accurately match their profession, experience level, specialty, and licensing requirements
• Utilize pattern recognition and sound decision-making to identify the strongest job matches while minimizing mismatched submissions.

CORE COMPETENCIES

Analytical Review

• Evaluate clinician profiles against established qualification standards using objective decision-making.
• Interpret work history, credentials, licensing, and specialty experience to determine recruiter readiness.
• Make consistent, evidence-based decisions while following defined recruiting processes.

Attention to Detail

• Demonstrate exceptional accuracy when reviewing applications, documentation, licenses, certifications, and clinician records.
• Identify inconsistencies, missing information, and compliance concerns before profiles advance in the recruiting process.
• Maintain a high standard of data quality across all recruiting systems and workflows.

Pattern Recognition & Decision Making

• Recognize trends and key indicators within clinician profiles to identify strong placement opportunities.
• Assess clinician qualifications against active job availability to recommend appropriate recruiter actions.
• Escalate concerns, documentation gaps, or market alignment issues using sound judgment and established guidelines.

Desired Outcomes

• Consistent, on-brand clinician experience
• Timely and professional clinician communication
• Increased clinician responsiveness
• Improved recruiter efficiency through high-quality candidate interactions
• Positive candidate satisfaction and engagement
• Accurate and complete information gathered prior to recruiter involvement

PRIMARY KPI

• Recruiter Ready Profiles
• Available profiles to open needs

BACKGROUND AND QUALIFICATIONS

• 2+ years’ experience in customer service, admin support, or coordination roles.
• Bachelor’s Degree
• Healthcare Staffing Experience Preferred
• Strong organizational skills, detail orientation, and comfort working in an ATS/CRM.
• Effective communicator with the ability to follow structured workflows.
• Comfortable working US-aligned shifts.

• Location - Kharadi, Pune
• Shift - US/Night Shift (WFO)
• Transport - home pick up & drop (Up to 20 KMs)
• Benefits - PF, Mediclaim