District Supervisor (Nassau)

The District Supervisor Administrative Support’s responsibility is to

• Leads by example ensuring all company policies and procedures are adhered to and where necessary escalates matters to the District Manager.
• Promotes fairness and respect for others in the workplace.
• Effective assistance in managing stores directs the work of district personnel to ensure company policies and procedures are carried out and goals are being achieved.
• Keeps the District Manager informed of issues which may arise.
• Makes recommendation in improving the business and is proactive in handling same.
• Attends meetings and/or training sessions to assist in your development.
• Ensures the effective management of daily duties and issues are escalated to District Manager/Financial Controller.
• Initiates change to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Maintains proper shifts for the stores and disseminates weekly schedules
• Completes all necessary reports and submits in a timely manner
• Ensures the customer experience is positive in an effort to maintain the company's reputation and where necessary assists in developing solutions to issues that may arise.

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• Monitors stores within the district periodically during the shift to ensure effective management, a high level of customer service and satisfaction and the safety and comfort of staff and customers are maintained.
• Ensures stores within the district are opened in a timely manner.
• Responds promptly to customer complaints, keeps the District Manager aware of same and takes the necessary steps to address and follow through to resolution
• Takes action to handle irate customers resolving complaints in a manner that results in a win-win situation for both the customer and the company.

• Risk & Cash Management
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• Acts as custodian of cash and accurately balances reporting to the CFO
• Completes weekly payroll
• Provide sales support
• Manages and maintains safety of any and all cash and cash bags allocated and within the area assigned
• Reports on all shortages to the District Manager and Financial Controller
• Reduces fraud, waste and abuse within the district.
• Performs random spot checks of cashiers draws
• Ensures safety & security of people and assets within the district
• Monitors staff within the team to ensure shortages due to defalcation or errors are kept to a minimum

People Management

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• Assists in the monitoring of the staff and informs the District Manager of staffing issues or concerns
• Makes the necessary recommendations to District Manager regarding the performance of an employee.
• Provide open, honest and fair feedback and sets the example for employees.

Maintenance

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• Manages supplies to assist with the effective management of cost and ensures supplies are always in place for stores within the district.
• Makes recommendations for the replacement, addition or deletion of equipment or property when needed or economically justifiable.
• Make contact with service personnel as needed to ensure all equipment are maintained and the business is not negatively impacted by long periods of down time.
• Any other duties management may assign from time to time.