About The Role

Key Objective of the Job

The key objective of the Territory Collections Manager role is to lead and manage the collection efforts within a specific territory. Responsibilities include optimizing collection processes, achieving collection targets, training and supervising collection agents, maintaining client relationships, and ensuring adherence to regulatory requirements and company policies.

Top of Form

Bottom of Form

Key Deliverables

Collection Activity

Achieve assigned collection target through CREs assigned to them
Achieve assigned target on KPA parameters

Customer Relationship

Maintain constant touch with specific customer groups who are difficult to reach through CREs
Visit and meet customers

Managing Team

Manage the team of LREs/CREs/AMRs
Should align individual work and performance with the broader team to achieve mutual outcomes

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Makes sure self and team adheres to the team's expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.

Document Management

Ensure all collection documents are submitted correctly and on time

Audit Compliance

Ensure strict audit compliance as per company norms for self and team

Managing Branch

Ensure smooth functioning of branch collection without any issues
Manage the repossession activity of the branch

Vendor Management

Managing Vendors (Collection agency & Repo agency)

Education Qualification

Graduate

Specialized job competencies

Functional Competencies

Communication
Negotiation Skill
Market/Industry Knowledge
Knowledge of Collection (Policy, Procedures & Scheme)
Computer and analytical skills

Behavioral Competencies

Execution Excellence
Customer Centricity
People Leadership.

Hiring Parameters

Minimum 0-2 years’ experience in handling commercial vehicle preferably in Bank in/NBFC industry
Legal Knowledge would be an added advantage
Should have computer knowledge (MS Excel, PowerPoint, Word)