Service Technician I Onsite Technician

Operations

Reports To

Director of Service Operations

Overview

• Panda Technology is hiring a Level 1 Field Technician to provide on-site IT support at client locations with the Miami area.
• This role is suited for a hands-on, tech-savvy individual who enjoys being in the field and solving problems face-to-face.

Responsibilities

• Visit client sites to install, maintain, and troubleshoot hardware and networking equipment
• Set up workstations, printers, and other peripherals
• Coordinate with remote support for escalations
• Document all work and customer interactions
• Ensure timely and professional delivery of services

Requirements

• 1+ year of IT experience in a customer-facing role
• Valid driver's license and reliable transportation
• Basic knowledge of Windows OS, networking, and hardware
• Strong interpersonal and communication skills
• Ability to lift up to 50 lbs and work flexible hours, if needed
• Ability to work effectively in a fast-paced environment.
• Participate in on-call rotations to provide after-hours support as needed.

Preferred

• Previous experience supporting multi-site clients
• Familiarity with structured cabling, basic switching, and AV systems
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• CompTIA A+ or Network+ certification